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Our Mission
“At Collection World Group our mission is to provide professional, cost effective, client focused collections, legal recoveries, consultancy, and training services to Australian business and industry. We accomplish this through an implicit understanding of ethical business practices and a values and service driven company culture which seeks to achieve maximum client satisfaction.”
OUR SERVICES
Outsourced Account Receivable
Outsource the services and complete functions of a part-time or full-time accounts receivable clerk, or of the entire accounts receivable team. No wages, no superannuation, no overheads, no HR issues, no paid holidays! read more
Early Stage Collections
A customer-service and customer-care approach is taken in which our professionals contact, remind, follow-up and manage, on our client's behalf, their early stage debtors. read more
Late Stage Collections
Once an account has achieved late-stage status (for example, 45 to 90 days or longer) the credit-provider has already incurred extensive costs. On the same day that accounts are referred to us our professionals determine the appropriate recovery strategy and action is taken immediately to recover the debt. read more
Written Off Accounts
In most cases written off accounts remain collectable for up to five years. Contact us to learn how we can deliver immediate results where other efforts may have failed read more
Litigation Recovery Services
When circumstances warrant, complete professional legal services are available at competitive rates. read more
Skip Tracing Services
Expertise, experience, technology and compliance enable our professionals to quickly locate skipped debtors. read more
Field Calls and Process Serving
These professional services are available at competitive rates and are conducted in line within community standards and expectations of ethical conduct. read more
Credit Management Consultancy
Advanced Specialist Consultancy Services for those businesses that may already have a Credit Manager as well as Specialist Services for those firms without a dedicated in-house Credit or Collections Professional. read more
Corporate Collections Training
Conducted for Professionals by Professionals. A wide range of topics are covered or work with our team to create your own specific programme reflecting your firm's individual needs. read more
Debt Ledger Acquisition
Convert distressed debt ledgers immediately to cash. read more
WE ACHIEVE SUCCESSFUL OUTCOMES FOR OUR CLIENTS BY:
- Providing our clients with a level of service that is cost effective, delivers consistent high returns and exceeds their expectations.
- Creating a working environment with a culture of excellence in communication, performance, teamwork and innovation.
- Representing our client and company with professionalism and integrity while remaining acutely aware of protecting our client's brand, reputation and customer relationships.
- Leading the industry in innovation and research and development.
- Achieving and promoting the highest professional, ethical and governance standards in line with community expectations.
- Developing and maintaining a Total Quality Management organization, clearly defining all responsibilities and processes and consistently enhancing our compliance culture.
- Developing and driving a Continuous Learning Organisation with a strong focus on training, developing and empowering outstanding people to perform at the highest levels.
- Continuing to develop and offer specialised, flexible programs and services that respond to the specific needs of our clients.
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