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Collection Training

Collection World Group offers a variety of in-house courses designed to improve and strengthen our client's skills, whether at credit management or collector level. Specific courses can be tailored to each client's individual needs. 

Topics covered in the courses include:

  • Trade Practices section 60
  • Privacy Act
  • Harassment Act
  • T.I.O. process
  • Consumer Credit Code
  • National Privacy Principles
  • Creating and understanding client policies and procedures
  • Understanding the debt and details
  • General collection technique
  • Voice training
  • Telephone introduction training
  • Complaint/dispute resolution training
  • Consumer debt collection training
  • Corporate training
  • Payment arrangement training
  • Liquidation/Insolvency and Bankruptcy training
  • Legal process training
  • Irate debtor training
  • Role playing

While not all topics are applicable to all industries, the training agenda is specifically developed to suit each clients' industry needs. Alternatively, clients can choose the topics they prefer.